help

South Africa Rent A Car.co.uk Help Section

If you have any questions or queries not covered in our help section please call our reservations department on 0845 226 8523.

Question 1. What do your rates include?
All our rates include the following - Unlimited Mileage, C.D.W, Theft Waiver, Third Party Insurance, Local Taxes and Airport Surcharges. For more info please see www.southafricarentacar.co.uk/whatsincluded.aspx

Question 2. Is there anything else to pay locally?
The National fully inclusive option does not include a 20ZAR licence fee this is payable locally. If you require optional extras, for example, a child seat, this is payable locally.

Question 3. What is the difference between Fully Inclusive and Gold?
Both insurances are the same however if you select the gold rate it extends the insurances to include additional drivers, and pre-pays your first tank of petrol.

Question 4. Can I do a One Way Rental and how much do they cost?

Yes one way rentals are available, prices and avilability are always on request with our suppliers. For more information please contact our reservations department on 0845 226 8523.

Question 5. Can I drive the vehicle out of the Counrty?
Enrty in to other Countries is on a request basis with our suppliers addtional local costs may incur. Please contact our reservations department on 0845 226 8523 for more information.

Question 6. I have points on my licence - can I still rent a vehicle?

Speeding offences are fine. Any other offences should be checked with us before booking.

Question 7. I am not from the UK. Can I still rent a vehicle?

Yes, drivers must produce a full driving licence from their Country of residence which they must have held for a minimum of one year. Drivers must also be holders of a major credit card.

Question 8. What is an Evoucher?
An Evoucher is your proof to our supplier that you have paid for your vehicle and Insurance already. You must take a copy of your Evoucher with you. Without this, our supplier will either refuse your hire or ask you to pay for it again.

Question 9. When will I receive my Evouhcer?

Evouchers are made available within 72 hours of confirmation. If your rental is within 72 hours then it is considered urgent and will be made ready as soon as possible.

Question 10. My Evoucher is set to not ready?.
If you are unable to download your Evouhcer please contact us and we will deal with your request as soon as possible.

Question 11. The details are incorrect on my Evouhcer.

If you receive your Evoucher and discover the details to be incorrect please contact us immediately

Question 12. If I return the vehicle early will I receive a refund for unused days?
Unfortunately, no refunds are given if the vehicle is returned early, regardless of the circumstances. You may be able to claim from your travel insurance and we will provide any documentation you may require.

Question 13. What do I need to collect the vehicle?
To collect your vehicle you will require a copy of our Evouhcer, your full driving licence and a credit card for a refundable security deposit. If you have the new style licence, then both parts are required.

Question 14. What happens if my flight is delayed?
As long as we have your flight number at least 7 days before your departure date, then the supplier will wait for you.

Question 15. I have a query about a past rental.
All queries must be placed in writing and forwarded to us as soon as possible. We will require your rental agreement number and copies of any materials that would help speed up the completion of your complaint. We aim to resolve all complaints within 28 days.

Question 16. What are the cancellation terms?

All our customers have the option to cancel free of charge within the first 48hours. After this time period, charges are as follows.

7 or more days before start date £50.00
4-6 days before start date 50%
1-3 days before start date 75%
24 Hours before start date 100%

Unless cancellation protection is taken at the time of booking. Cancellation Protection can not be add after the vehicle is booked.

Question 17. How do I cancel?
Cancellations must be put in writing and emailed to us. Cancellations begin from the date we receive it in writing. If we have sent you your voucher via post, this must be returned.